Privacy and confidentiality

How Fraser Shores Medical Centre handles personal and health information.

Protecting patient information

Fraser Shores Medical Centre is committed to maintaining the privacy and confidentiality of patient information.

The practice handles personal and health information in accordance with applicable Australian privacy requirements. Information is collected and used to provide healthcare, manage appointments, process billing and support the operation of the practice.

A copy of the practice privacy policy and collection statement is available from reception. Patients may ask how their information is managed or request access to information held about them, subject to applicable requirements.

Privacy questions

Contact reception if you have a question about privacy, records or the collection statement.

Medical records

Medical records are handled confidentially. If you are transferring to or from another practice, reception can explain the consent and records-transfer process.

More information

For general information about privacy rights in Australia, visit the Office of the Australian Information Commissioner.

Appointments

Ready to book?

Choose the appointment that suits you. Book online at any time, or call reception if you need help.

Choose how to book

Reception: Monday to Friday, 8am to 5pm. Saturday, 8am to 12 noon.