Patient Information

Opening Hours

New Patients

New patients are welcome & invited to complete our New Patient Form and Transfer of Medical Records Consent Form prior to your appointment.

Appointments

Appointments for standard consultations can be scheduled with your regular doctor or the next available doctor, depending on your preference and doctor availability.

Extended consultations are available on request. If you anticipate that your consultation will be longer than usual, please advise our friendly receptionist when arranging your appointment time.

Our appointments are classified and invoiced as follows:

Minor Service (Level A)

A brief consultation for an obvious problem characterised by the straightforward nature of the task that requires only a short patient history and, if required, limited examination and management.

Specific Service (Level B)

A consultation during which the General Practitioner obtains a selective history and  examination of the patient to assess and manage the health issue.

Extended Service (Level C)

A consultation during which more complex tasks are required of the General Practitioner and/or when he/she is presented with several alternative diagnoses  requiring a detailed history, examination, possible investigations, and management.

Comprehensive Service (Level D)

A consultation involving the General Practitioner obtaining an exhaustive history, performing multiple system examinations, and the possible arrangement and evaluation of complex investigations to narrow down multiple alternative diagnoses and determine the best treatment going forward.

Emergencies

If you are suffering a life-threatening emergency, please telephone 000 immediately to seek ambulance and hospital treatment.

For urgent cases, please telephone us immediately to discuss the problem or just come directly to the our medical centre. Or alternatively, contact 000.

Fees

Fraser Shores Medical Centre is a mixed billing practice.

We will bulk bill local:

• Veterans’ Affairs patients
• Pensioners
• Health Card Holders
• Children under 16
• All surgical procedures- out of pocket fee may be charged for complex procedures.

For all other patients billing is as follows:

• Standard consultation: $75.00
• Long consultation: $95.00
• Oversea visitors: $130.00

Full body skin scan for ALL patients: $120.00 (not refundable by Medicare).

Please contact us if you wish to discuss the fee for your appointment.

Our policy is that payments are to be made on the day of the consultation. Accepted payment methods include credit card, EFTPOS, and cash.

Parking

There is plenty of dedicated off-street parking available all around the building for your convenience.

Privacy and Confidentiality

We comply with the Australian Government legislation, ensuring that the privacy of our patients in maintained. A copy of our privacy policy and collection statement is available online or at reception. Further information is also available from the Office of the Australian Information Commissioner on 1300 363 92.

Reminders and Practice Information

Our practice is committed to preventative care and we may issue you with reminder notices or practice information from time to time. Please advise reception if you would like to withdraw from this free service.

After-Hours Coverage

Fraser Shores Medical Centre works together with the local after hour’s doctors company to provide an after-hours service for our patients.

If you require urgent medical attention after hours, please ring the surgery on 41246333. A recorded message will advise you how to get in touch with the doctor on duty. This may be a doctor from afterhours deputising locum doctor

Consultations after hours may incur a fee of  $120 – $150 depending on the day and time of service.

ALWAYS PHONE 000 IN AN EMERGENCY